WHEELCHAIR AVAILABILITY & ACCESS

Wheelchairs are available free of charge from three Information Desks at Dubai World Trade Centre (DWTC), located at Convention Gate, Exhibition Gate and Hall 1, as well as from the Emergency Medical Services station located next to Hall 5. Please note however, that it is not possible to pre-book wheelchairs. A form of ID (such as a driving license or Emirates ID) will be required upon collection on the wheelchair. Please feel free to contact the DWTC Customer Care team on 800DWTC(3982) for any queries about wheelchair service

All public entrances at DWTC allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are leveled, offering unobstructed access.

Elevator control panels are located at a height easily accessible to wheelchair users. Along with Braille buttons, all lifts have an announcement service for each floor, as well as an intercom facility activated by an alarm button. Elevators are available to reach upper floors if necessary.

Pictographic signs and accessibility maps have been placed throughout the venue for easy reference and way finding. Self-service equipment, such as automated cash machines are located at both Emirates NBD branches on Concourse 1 and Concourse 2 at levels suitable to wheelchair users. One of the Emirates NBD branches are accessibility friendly to most People of Determination, including the visually impaired. DWTC’s Event Plus Shop also has a specific counter accessible to wheelchair users.

All DWTC information desk counters are accessible to wheelchair users.  There are over 75 toilets for guests with limited mobility located throughout the venue. They are located near the entrances of most of exhibition halls, inside the halls and next to some rooms on Level G, Level 1 and Level 2. Designated seating is also available throughout the venue.

The DWTC Customer Care team have completed the People of Determination awareness training to provide practical guidance to those with intellectual disabilities, limited mobility and speech, hearing or visual impairments.

Should you require assistance ahead of your visit, please contact DWTC via Customer Care team on 800DWTC(3982).

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